Copy of Returns Policy up to 21 May 2018

If you change your mind, Pregoli items in pristine, unused condition can be returned. Some items that are very heavily reduced may be FINAL SALE; these items are ineligible to be returned and will be stated in the product description.

Full priced items can be returned for a refund or exchange. Sale/Discounted items can be returned for a store credit or exchange (sorry, no refunds). 

Free Shipping Order Returns will incur a $10 restocking fee per item.

Here are a few steps on how to return your Pregoli Purchase:

  • Click here to start your returns request
  • Enter your order number (#xxxxxx) and email address  and click 'Search'.
  • Follow the screen instructions and select the item(s) you want to return
  • Add your RMA number(s) to your invoice and return parcel with the invoice to us.

Please inspect your purchase as soon as you receive it, we have strict returns periods and don't want you to miss out.

You have 14 days from the date you placed your order to return items back to us. Returns are your responsibility until they reach our warehouse, so we recommend using a tracked courier to ensure safe delivery.

Once your return is received and inspected, we will update your return status online (click here for more information on the returns inspection criteria).  We will notify you of the approval or rejection of your refund/store credit/exchange. Please allow 10 business days for credit card refunds to appear in your account. We only refund back to the original payment method .

If you have received a faulty item, we will meet our obligations under the NZ Consumer Guarantees Act. Please email us at  support@pregoli.co.nz with your order number, item name, brief description of the fault and them attach photos to demonstrate the fault. We will endeavor to remedy this as conveniently as possible for you.

Wrong item? Please email us within 14 days of your order placed at  support@pregoli.co.nz  with your order number, wrong item and ordered item details so that we can resolve this issue asap. 

Damaged in transit? Please email us immediately at support@pregoli.co.nz  when you receive your parcel with photos to illustrate the damaged. 

Still have questions? Email us at support@pregoli.co.nz with your full name, and order number.

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