Privacy Policy

 

At Pregoli we understand concerns you may have in relation to your personal information and privacy and we take our obligations in relation to your personal information and privacy very seriously. We (Pregoli) set out our privacy policy in detail below and describes how your personal information is collected, used, and shared when you visit or make a purchase from pregoli.co.nz (the “Site”).

WHO CONTROLS YOUR PERSONAL DATA

Pregoli Online Limited, a company registered in New Zealand with NZ Business Number 9429030806719 whose registered office is at 16 Estrella Heigths Lane, RD3, Cromwell, 9383, is the data controller of the personal data that you send to us and is responsible for ensuring that the processing of personal data is in accordance with local and international data protection legislation.

WHICH TYPE OF PERSONAL DATA DO WE COLLECT AND HOW DO WE USE AND PROCESS YOUR PERSONAL DATA?

We collect personal data that you send us, e.g. when you place an order, subscribe to our newsletter, contact our customer service or enter competitions. The personal data that you send us may include contact details and payment details. Below, you find more in-depth information on how we handle your personal data.

Orders/purchases
Personal data is processed in order to:
  • Deliver a product you have ordered, including delivery notification and contact regarding delivery.
  • Handle payments, including analyses of which payment methods should be offered.
  • Handle return, complaint and warranty issues.
The categories of personal data processed are:
  • Name
  • Contact information, e.g. address, email, phone number.
  • Payment information, e.g. transaction reference, transaction date.
  • Payment history
  • Order information, e.g. article number or alternative delivery address.

Purpose: Fulfilment of purchase agreement.

Newsletter members
Personal data is processed in order to:
  • Offer inspiration, campaigns, concessions, discounts, general and personal offers, invitations to events, gifts, or other direct marketing.
  • Based on analyses, our newsletter members may be divided into customer groups in order to provide different offers to different groups (segments).
The categories of personal data processed are:
  • Name
  • Contact information, e.g. address, email, phone number.e
  • Purchase history
  • User generated data, e.g. clicking and visiting history.
  • Technical information about the computer, mobile phone and other devices that you use and their settings, e.g. language settings.

Purpose: Legitimate interest.

Marketing

Personal data is processed in order to:

  • Show relevant product recommendations, remind about forgotten/abandoned checkouts or save shopping cart to simplify future purchases, or similar measures.
  • Send direct marketing via email, social media or similar channels for communication.
  • Send product review requests.
The categories of personal data processed are:
  • Name
  • Contact information, e.g. address, email, phone number.
  • Information on how the customer uses the company’s websites and other digital channels.
  • Information on completed purchases.
  • User generated data, e.g. clicking and visiting history.

Purpose:

  • Registered and unregistered customers - legitimate interest.
  • Recipients of newsletter and website visitors – legitimate interest.
Competitions and events

Personal data is processed in order to:

  • Communicate with participants in a competition.
  • Communicate with participants before and after an event, e.g. confirmation of attendance, questions and evaluations.
  • Be able to verify identity and age.
  • Select winners and deliver prizes.

The categories of personal data processed are:
  • Name
  • Contact information, e.g. address, email, phone number.
  • Details submitted as part of a competition entry.
  • Details submitted as part of an event evaluation.


Purpose: Legitimate interest.

Customer service issues

Personal data is processed in order to:

  • Be able to identify and communicate with the customer and respond to inquiries submitted to customer service via phone or through digital channels, including social media.
  • Investigate complaints and support cases, including technical support.

The categories of personal data processed are:
  • Name
  • Contact information, e.g. address, email, phone number.
  • Your correspondence
  • Information about purchase date, place of purchase, or product defects/complaints.
  • Technical details of your equipment required for support cases.

Purpose: Legitimate interest.

Evaluation/Development

Personal data is processed in order to:

  • Make service more user-friendly, e.g. by changing the user interface to simplify the information flow, or to highlight features commonly used in our digital channels.
  • Develop supporting documentation in order to develop and improve product and logistics, e.g. by forecasting purchases, inventory and deliveries.
  • Develop supporting documentation in order to develop and improve our product range.
  • Develop supporting documentation in order to develop and improve our resource efficiency from an environmental and sustainability perspective, e.g. by streamlining purchasing and planning deliveries.
  • Develop supporting documentation in order to improve our IT systems to increase the security of our visitors and customers in general.
The categories of personal data processed are:
  • Purchasing and user generated data, e.g. clicking and visiting history.
  • Your correspondence and feedback with regard to our services and products.
  • Technical data relating to devices used and settings, e.g. language settings, IP address, browser settings, time zone, operating system, screen resolution and platform.
  • Information on how you have interacted with the company, i.e. how services were used, login method, where and how long different pages were visited, response times, download errors, how services can be reached, and when the service was left.

Purpose: Service improvement

Criminal offences

Personal data is processed in order to:

  • Investigate or prevent fraud or other offences.
  • Prevent spam, harassment, attempted illegal purchases or other prohibited actions.
  • Protect and improve our IT environment against attacks and intrusions.

The categories of personal data processed are:

  • Purchasing and user generated data, e.g. clicking and visiting history.
  • Technical data relating to devices used and settings, e.g. language settings, IP address, browser settings, time zone, operating system, screen resolution and platform.
  • Information on how our digital services are used.

Purpose: Legal obligation.

Cookies

We use cookies to offer you the best possible experience when you visit our website. Cookies are small text files that are stored in your computer. When you visit a website that uses cookies, the site remembers your personal settings so that, for example, you don’t have to select language every time you visit the site. Cookies are also used for statistical purposes.

You can set your browser to reject cookies, if you so wish. This means, however, that you cannot fully enjoy the functionality of the website, as it is based on the use of cookies.

WHO HAS ACCESS TO YOUR PERSONAL DATA?

Pregoli guarantees that it will never pass on your personal information or email address to third parties, except where special grounds exist. Personal data may be transferred to Pregoli’s partners for the purpose of marketing, distribution, transports, payment solutions or IT services. In such cases, the partners shall process the data as independent personal data controllers in accordance with their own privacy policies and processing instructions

Some pages on Pregoli's websites contain links to third party websites. These websites have their own privacy policies and Pregoli is not responsible for their practices or privacy policies.

HOW DO WE STORE YOUR PERSONAL DATA?

The processing complies with local and international legal requirements, which means that personal data is not retained for longer than essential for the purpose of processing. In practical terms, this means that information is removed when it is no longer relevant or necessary for analyses or direct marketing or the purposes for which it was collected. All handling of personal data will, however, be subject to a high level of security and confidentiality.

WHAT ARE YOUR RIGHTS AS AN EUROPEAN RESIDENT?

If you are an European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to New Zealand, Canada and the United States.

Please note that if you want to limit or erase all the personal data that we have about you, we will need a photo ID and proof of address to prove your identity.

UPDATES TO OUR PRIVACY POLICY

Pregoli reserves the right to amend this privacy policy from time to time at its discretion. Please review our privacy policy often for any amendments and when using the Pregoli website.

CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at compliance@pregoli.co.nz or by mail using the details provided below:
PREGOLI - Compliance Officer
16 Estrella Heights Lane
Queensberry
Cromwell 9383
NEW ZEALAND

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