If you change yout mind, you can return eligible* items within 14 days of purchase date.
We regret that an item is ineligible for return, refund, exchange or credit if:
NOTE: We only accept hosiery items if its returned unopened and in its original condition. Briefs/thongs/swimwear etc. must be tried on over your own underwear. We reserve the right to refuse returns of items where it is apparent that this has not been done.
All eligible items can be returned for a store credit. Store Credits are issued as Gift Cards and are valid for 12 months (from date of issue).
We'll only refund eligible full priced items if you opted to pay for shipping cost with the original order. Items will be refunded back to their original payment method.
NOTE: No refunds for change of mind on eligible sale/promo code discounted items. They can be returned for store credit.
If you have received a faulty item, we will meet our obligations under the NZ Consumer Guarantees Act.
Gift cards can not be returned or redeemed for cash. Any unused value on the gift card expires 1 year after date of issue. Gift card returns will be credited back to the original issued gift card. Please treat you gift card as cash; it can not be replaced if lost or stolen.
Exchanges are processed as a store credit return and a new online order.
To exchange an item, place an order online and select EXCHANGE as payment method. Item will be reserved for the duration of your returns window. Your store credit will be applied once we've processed your return and we will be in touch if additional payment is required.
If we made a mistake, we will provide you with prepaid return label for you to return the incorrect goods. Email email@example.com, subject "Incorrect Orders" to report incorrect orders.
If you have received a faulty item, we will meet our obligations under the NZ Consumer Guarantees Act. Email firstname.lastname@example.org subject "Faults" and attach a photo and a brief summary to demonstrate the fault. We will provide you with instructions once we've discussed the issue with the supplier.
You will be responsible for the return shipping cost for change-of mind returns. We do not refund shipping cost for change-of-mind items.
Please allow 10 days for your credit card to be credited to your original payment method. We are not liable, and cannot take responsibility for, any bank charges that you may incur during the refund process. If you haven't received your refund within 10 days of our refund notification, please notify us by emailing email@example.com.