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Returns Policy

If you change your mind, please choose carefully as we do not refund any items, but we are happy to exchange your items (for the same value or higher) within 14 days of the date you placed your order, providing the items are in their original condition.

IMPORTANT: Clearance items, late returns and items returned in an unsaleable condition are excluded from our returns policy and is deemed a final sale.

If you have received a faulty item, we will meet our obligations under the NZ Consumer Guarantees Act. 

We do not refund shipping and handling fees for change-of-mind returns.

Returns are your responsibility until it reaches our warehouse, so we recommend using a tracked courier to ensure safe delivery.

Frequently Asked Questions

How much time do I have to return the item?
Items needs to be received by us within 14 days of order date.
What items can't be returned?
clearance items late returns 
items without a valid returns request
used, washed, or worn items
items without their original labels attached by their original tags
items with tampered tags and/or tampered security stickers
hosiery that has been removed from it's sealed packaging
items with marks and/or stains
items with perfume/deodorant or any other acquired smell
How do I return an item?
To return an item, cicle the return item(s) on your invoice and return the item(s), with your invoice to Pregoli,16 Estrella Heights Lane, RD3, Cromwell, 9383. 
Returns are your responsibility until it reaches our warehouse, so we recommend using a tracked courier to ensure safe delivery.
If you accidentilly return an item that isn't included in our returns policy, you will need to arrange prepaid return shipping, if you want the item returned to you. See https://www.nzpost.co.nz/pay-print-postage-online to arrange prepaid return shipping.
My item is faulty, what do I do?
Please inspect your purchase as soon as you receive it, we have strict returns periods and don't want you to miss out. If you discover any faults, email us at info@pregoli.co.nz with your order number, order email, item name/sku, description of the fault and one of more photos to demonstrate the fault. We will endeavour to remedy this as conveniently as possible for you.
I received a damaged parcel, what do I do?
When you receive a damanged parcel, email us immediately at info@pregoli.co.nz with your order number, order email, item name/sku, description of the damage and one of more photos to show damage caused. We will log a case with the courier company and present the information and will take action based on the outcome of the investigation. Damage is only covered during transit and exclude damage incurred after delivery.
I received something I didn't order, what do I do?
Please inspect your purchase as soon as you receive it, we have strict returns periods and don't want you to miss out. If you discover incorrect item within the 14 day returns period, email us at  info@pregoli.co.nz with your order number, order email, item name/sku receive and item/sku name ordered We will send you the correct item, with a return courier bag. Please use this to return the wrong item back to us.
Still have questions?
info@pregoli.co.nz with your full name, and order number or call us on 03 669 4600 and leave us a message.

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