If you change your mind, eligible Pregoli items can be returned.
Product return status can be found in the individual product returns section. Full priced items can be returned for a refund. Sales or discounted items can be returned for a store credit. Clearance items marked as a FINAL SALE are not eligible for returns. If you have received a faulty item, we will meet our obligations under the NZ Consumer Guarantees Act.
NOTE: Store credit is valid for 90 days from date of issue.
'Free Shipping' order returns will incur a restocking fee of $7.50 per item. The restocking fee will be deducted from the purchase price of the item.
You have 14 days from the date you placed your order to return items back to us. Returns are your responsibility until they reach our warehouse, so we recommend using a tracked courier to ensure safe delivery.
Once your return is received and inspected, we will update your return status online. We will notify you of the approval or rejection of your refund/store credit. Please allow 10 business days for credit card refunds to appear in your account. We only refund back to the original payment method.
An item’s return status can be found in the product description section under the returns section.
Items marked as 'Refund' or 'Store Credit' can be returned if:
Items needs to be received by us within 14 days of order date. If we didn't dispatch your order within 2 business days, the order needs to be returned within 7 days of the order delivery date if it exceeds the 14 days after the order date.
To return an item:
The returns address will be provided with your RA number. We regret, but we are unable to refund or return items sent to the wrong Pregoli address. Our address location may change from time to time, so please ensure you use the address provided with your RA number.
The item you returning is not eligible for return. We've either stated that the item is a final sale or you've lodge your return request after 14 days of the order purchase date.
Please inspect your purchase as soon as you receive it, we have strict returns periods and don't want you to miss out. If you discover any faults, wrong items or items damaged in transit, please follow the standard returns procedure and select the appropriate returns reason. We will endeavour to remedy this as conveniently as possible for you.
Please follow the standard returns procedure and select the appropriate returns reason. We will endeavour to remedy this as conveniently as possible for you.
Please follow the standard returns procedure and select the appropriate returns reason. We will send you the correct item, with a return courier bag. Please use this to return the wrong item back to us.
Email us at firstname.lastname@example.org with your full name, and order number or call us on 03 669 4600 and leave us a message.