Returns Policy

Returns

If you change yout mind, you can return eligible* items within 14 days of purchase date. 

Exclusions

We regret that an item is ineligible for return, refund, exchange or credit if:

  • it's not purchased from Pregoli
  • it's been used or worn
  • the original label is not attached to garment, or are altered  and/or damaged
  • sealed item is not in its original packaging or seal has been broken.
  • it has marks or stains
  • it has perfume/deodorant or other acquired smells
  • item arrives after 14 days  from purchase date if  parcel was delivered to a NZ delivery address
  • item arrives after 21 days from purchase date if parcel was delivered to a AU delivery address
  • item arrives after 28 days from purchase date if parcel was delivered to any other International delivery address
  • item is stated as ineligible on product page returns tab or special conditions tab 

    NOTE: We only accept hosiery items if its  returned unopened and in its original condition. Briefs/thongs/swimwear etc. must be tried on over your own underwear. We reserve the right to refuse returns of items where it is apparent that this has not been done.

    Store Credits & Refunds

    All eligible items can be returned for a store credit. Store Credits are issued as Gift Cards and are valid for 12 months (from date of issue).

      We'll only refund eligible full priced items if you opted to pay for shipping cost with the original order. Items will be refunded back to their original payment method. 

      NOTE: No refunds for change of mind on eligible sale/promo code discounted items. They can be returned for store credit.

      If you have received a faulty item, we will meet our obligations under the NZ Consumer Guarantees Act.

      Gift Cards

      Gift cards can not be returned or redeemed for cash. Any unused value on the gift card expires 1 year after date of issue. Gift card returns  will be credited back to the original issued gift card. Please treat you gift card as cash; it can not be replaced if lost or stolen.

      Exchanges

      Exchanges are processed as a store credit return and a new online order.

      To exchange an item, place an order online and select EXCHANGE as payment method.  Item will be reserved for the duration of your returns window. Your store credit will be applied once we've processed your return and we will be in touch if  additional payment is required. 

      Incorrectly Shipped Items

      If we made a mistake, we will provide you with prepaid return label for you to return the incorrect goods. Email info@pregoli.co.nz, subject "Incorrect Orders"  to report incorrect orders.

      Faulty Items

      If you have received a faulty item, we will meet our obligations under the NZ Consumer Guarantees Act. Email info@pregoli.co.nz subject "Faults" and attach a photo and a brief summary to demonstrate the fault. We will provide you with instructions once we've discussed the issue with the supplier.

      Shipping Cost

      You will be responsible for the return shipping cost for change-of mind returns. We do not refund shipping cost for change-of-mind items.

      How to Return/Exchange an item 

      1. Complete the enclosed returns form.
      2. Return the parcel to Pregoli, 16 Estrella Heights Lane, RD3, Cromwell. New Zealand. Returns are your responsibility until they reach our warehouse, so we recommend using a tracked courier to ensure safe delivery.  
      3. We will process the return within 1 day of receiving it, but busier periods can take longer.

        Refunds back to Credit Cards

        Please allow 10 days for your credit card to be credited to your original payment method.  We are not liable, and cannot take responsibility for, any bank charges that you may incur during the refund process. If you haven't received your refund within 10 days of our refund notification, please notify us by emailing info@pregoli.co.nz